City Public Works vs. county Public Works
There isn't one "Public Works" — there are dozens. Every incorporated city runs its own Public Works department, responsible only for the streets, signage, streetlights, and sidewalks inside that city's limits. Coral Gables' Public Works only fixes Coral Gables' streets; it has no authority a block away in the City of Miami.
Miami-Dade County has its own, separate Public Works department (part of the county's Department of Transportation and Public Works) that covers unincorporated Miami-Dade — plus a handful of county-maintained arterial roads that run through city limits without actually belonging to that city. That second part is the one people miss: being inside a city doesn't automatically mean the city maintains every road in it.
The catch: not every road belongs to either of them
Numbered state roads and highways — US-1 is the most obvious local example — are maintained by the Florida Department of Transportation, not city or county Public Works. A pothole on one of those falls to FDOT even if it's inside city limits.
This is the single most common reason a legitimate Public Works report goes nowhere: it was never city Public Works', county Public Works', or even a road authority's to begin with — it just looked like an ordinary street.
Reporting it
When you report a pothole, damaged sign, streetlight outage, flooding or clogged storm drain, or sidewalk issue through CivicBestie, keep this three-way split in mind — city, county, or state — and check which one actually maintains that stretch of road before you send. Clogged storm drains fall under the same Public Works umbrella as potholes and sidewalks.
City of Miami Public Works takes sidewalk and pothole reports directly at (305) 416-1200.